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IT setup for a new company in Serbia

Every new company in Serbia needs an email address registered at APR, the Serbian Business Registers Agency, and a registration as a user of e-government services (Law on Companies, ZPD Art. 21). The rest of the IT follows the registration of the company: the domain, the accounts of the team, the devices, the cloud workplace, the business software and the support. This guide lists the setup in the order of the work.

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Key facts

TopicWhat appliesLegal basis or source
Email address of the companyRequired. APR registers it under the law on registration.Law on Companies (ZPD), Art. 21(1)
Registration as a user of e-government servicesRequired for every companyZPD Art. 21(1), and the law on e-government that it names
Delivery of electronic documentsUnder the law on electronic documents, or through the single electronic mailbox on the eUprava portal when the delivery goes thereZPD Art. 21(2)
SEF, the state e-invoicing systemEvery VAT payer must use SEF. It receives e-invoices since 2022-07-01 and issues them to other VAT payers since 2023-01-01. A company outside the VAT system joins SEF before it invoices a public sector body. The SEF e-invoicing guide explains the rules.Law on Electronic Invoicing (ZEF), Art. 2(2), Art. 5(1) and Art. 24(6) and (7)
Price of the IT setupOn request, with an offer after an assessmentRNDM

What does the law ask of the IT of a new company?

The Law on Companies (Zakon o privrednim društvima, ZPD) sets two duties in Art. 21.

  • The company has an email address for incoming mail, and it registers this address at APR.
  • The company registers as a user of e-government services, under the law on e-government.

The same article sets how electronic documents reach a company. Delivery follows the law on electronic documents, or it goes to the single electronic mailbox ("Jedinstveni elektronski sandučić") on the eUprava portal, unless a special law sets another rule.

So the registered email address and the e-government mailbox are official channels of the company, and not only working tools. Three choices follow:

  • Put the address on a domain that the company owns.
  • Choose an address that the company can keep for years, such as office@ or info@ on its own domain, and not the address of one person.
  • Make sure that at least two people read the address and the mailbox, so that no message waits during a holiday.

Who should own the domain and the accounts?

The company, or its group, should own every part of its IT. A provider sets it up and runs it, and the ownership stays with the company. In practice:

  • The domain is registered in the name of the company or the group.
  • The company holds the main administrator account of its email and its cloud workplace. The provider works with its own named administrator account.
  • At least two administrators exist, so that one absence never blocks access.
  • The licences are in the name of the company.
  • A written list records each account, each licence and each device, with its owner.

When the company changes its provider, it keeps everything and only removes the access of the old provider.

In what order does the setup run?

  1. The domain and the company email address. They come first, because the company registers its email address at APR.
  2. The e-government registration. The company registers as a user of e-government services after its registration at APR.
  3. The accounts of the team. Each person gets one account, with two-step sign-in, and a role that sets the access to the shared data.
  4. The devices. The laptops and the phones get the company accounts, disk encryption, automatic updates and remote management.
  5. The cloud workplace. Email, calendars, shared files and video calls, with access rights per team.
  6. The business software. The accounting interface, the e-invoices in SEF, the payment approvals and the document workflows. We connect these tools and automate routine administration as part of Software and automation.
  7. Support and handover. The team gets a support contact. The company gets the list of the accounts, the licences and the devices, and the access of its administrators.

Should the subsidiary join the systems of the group?

A Serbian subsidiary of a foreign group has two options. It can join the email and the cloud workplace of the group, or it can run its own. Joining gives one directory of people and the security policies of the group. A separate setup keeps the Serbian company apart, with its own licences and its own administration. The answer depends on the systems that the group already uses, and on how independent the subsidiary is.

Either way, the Serbian company keeps its own registered email address and its own e-government registration, because ZPD Art. 21 applies to the Serbian company itself.

How does the IT connect to accounting and payments?

The IT of a company carries its accounting and its payments. E-invoices in SEF feed the list of what the company must pay, management approves the payments, and the records show what is paid. When one team sets up the accounts, the access rights and the software together, each step happens in one place, and fewer documents travel by email. The guide to a back office for a foreign subsidiary shows how these functions fit together.

Who supports the team after the setup?

The team needs one support contact for its devices, its accounts and its software, from the first day. The support covers new employees, people who leave, lost devices, access requests and updates. We reply to each support request by email within one business day.

How RNDM handles this

Technology

We set up the devices, the accounts and the cloud workplace of your Serbian team, and we support them. We set up the company email address and the e-government registration that ZPD Art. 21 asks for. After APR registers the company, we set up the rest of its IT in the order above. The IT setup is priced on request, with an offer after an assessment. For the registration itself, see Company formation.

We handle this: see IT setup and support

Sources

All pages were read on 2026-10-17.

This guide gives general information as of the date below. Your case may differ, so ask us before you act.
Last reviewed on . RNDM DOO is responsible for this page.

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